Sales Policy and Agreement

Acceptance of Terms and Conditions. By placing an order the purchaser agrees to acknowledge having read the Naturalyards LLC policy agreement in addition to the terms and conditions herein and accepts them both without recourse.

Mailing Address. All written orders and correspondence should be mailed to:

Naturalyards Pty Ltd
PO Box 13
North Adelaide, SA 5006

Retail Orders

Ordering Options. Telephone orders are received at 1300 668 556, Monday through Saturday, between 8:30 AM and 6:00 PM, Eastern Standard Time. Written orders are accepted via the mailing address above or by fax at 0883 429 615. Orders submitted in writing are subject to current pricing at time of order receipt. Please be specific with details to avoid unnecessary delays.

Payment Methods. Visa, MasterCard, PayPal, money orders and personal checks are accepted. Please allow 5-7 business days for personal checks to clear before order will be shipped. For your protection, please do not provide credit card information via email. Credit card information may be submitted by telephone, fax or mail.

Shipping Methods. Orders are dropped to the Adelaide depot and shipped to your door Australia wide.

Title and Ownership. Title and ownership of all merchandise is transferred to consignee upon delivery to a commercial carrier. Acknowledgment of receipt in good condition of the merchandise is made by commercial carrier to consignee upon receipt. If conspicuous damage is present, consignee must notify shipper.

Cancellations. Cancellations of orders are accepted only on unshipped stock items and upon appropriate notification. Custom manufactured products are not subject to cancellation.

Return and Exchange. Items are accepted for return or exchange only with advance notification and issuance of our approval within 30 days of purchase. Packing and all transportation expenses are assumed by the customer. Returned goods must be unused, undamaged and in a resalable condition as determined by our inspection.